NO REFUND POLICY

Effective Date: August 9, 2026

At Soleplug.USA, all sales are final. Due to the nature of our products and business, we do not offer refunds, returns, or exchanges once an order has been placed.

ORDER CANCELLATIONS

Once an order has been submitted, it may not be canceled or modified. Please carefully review your order, including your size, color, shipping address, and product selection before completing your purchase.

WRONG OR DAMAGED ITEMS

If you receive an item that is incorrect, damaged, or defective upon arrival, please contact us within 48 hours of delivery at our customer service email. Include your order number and clear photos/videos of the issue.

After reviewing your claim, Soleplug.USA may, at its discretion, provide a replacement or another appropriate resolution.

SHIPPING

Soleplug.USA is not responsible for delays caused by the shipping carrier, weather, incorrect addresses provided by the customer, or other circumstances outside of our control.

If a package is marked as delivered but cannot be located, please contact the shipping carrier directly. We may assist with filing a claim when applicable.

CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate shipping and order information at checkout. Soleplug.USA is not responsible for orders shipped to an incorrect address provided by the customer.

CHARGEBACKS & DISPUTES

By placing an order with Soleplug.USA, you acknowledge and agree to this No Refund Policy. We ask that customers contact us directly with any order concerns before initiating a chargeback or payment dispute.

Fraudulent or unauthorized chargebacks may be contested using the customer's order information, payment records, shipping information, tracking details, and communications.

POLICY ACKNOWLEDGMENT

By completing a purchase on Soleplug.USA, you acknowledge that you have read, understood, and agreed to this No Refund Policy.

All sales are final unless otherwise required by applicable law.